Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Crewlane website (crewlane.dev) and all services offered under the Crewlane brand.

Crewlane is a market-facing brand of HestaBit Technologies Pvt. Ltd., a company incorporated in India (“Company”, “we”, “us”, or “our”).

By accessing our website or engaging with our services, you agree to these Terms.

2. Services

Crewlane provides on-demand, self-managed engineering crews for product development, capacity scaling, and delivery — for startups, scaleups, and agencies.

The specific scope of services shall be defined in separate agreements, proposals, or Statements of Work (SOW).

We reserve the right to accept or decline any engagement at our discretion.

3. Eligibility

Our services are intended for businesses, startups, and organisations globally.

By engaging with us, you confirm that:

• You have the authority to bind your organisation legally
• You comply with applicable laws in your jurisdiction

4. Global Compliance

We operate across multiple regions, including India, the European Union (EU), the United Kingdom (UK), the United States (US), and the Middle East.

While delivering services, both parties agree to comply with:

• Applicable data protection laws (including GDPR where applicable)
• Local regulatory requirements relevant to their jurisdiction

5. Engagement & Onboarding

Every engagement follows a structured process:

• Discovery call— 30-minute consultation to understand your requirements, stack, and timeline
• Crew assembly— engineers matched from our bench to your specific needs
• Client interviews— you interview and approve every engineer before they start
• Integration— your crew joins your tools (Slack, GitHub, Jira) on day one
• Paid pilot— a 2-week milestone engagement before long-term commitment

Formal onboarding and project scope shall be confirmed in writing prior to commencement of any paid engagement.

6. Pilot Terms

All engagements begin with a 2-week paid pilot:

• The client defines a concrete milestone — a feature, module, or sprint’s worth of deliverable work
• The crew delivers the milestone within the 2-week pilot period
• Payment is due only after the milestone is delivered and accepted by the client
• If the milestone is not met, the client is not obligated to pay for that pilot period
• If the client is satisfied, the engagement continues under the agreed ongoing terms
• No deposit or upfront payment is required to begin the pilot

The pilot period forms part of the initial 3-month commitment as described in Section 7.

7. Fees & Payment Terms

Fees are defined in proposals, invoices, or Statements of Work. Crewlane operates on an hourly-first pricing model:

• Solo engineers: from $20/hour
• Self-managed delivery crews (3-person, tech lead included): from $90/hour
• AI/ML engineering crews: from $125/hour
• Fixed-scope project sprints: from $20,000

8. Commitment & Termination

Engagements are structured as follows:

• Initial commitment: 3 months from the start of the engagement (inclusive of the pilot period)
• After the initial 3 months: month-to-month, with 30 days written notice required to terminate
• Pilot exit:if the pilot milestone is not met to the client’s satisfaction, the client may exit the engagement without further obligation

Either party may terminate the engagement for cause (material breach, non-payment, or misconduct) with immediate written notice.

Fees for completed and accepted work remain payable upon termination.

9. Intellectual Property

All code and deliverables produced by the Crewlane crew during an engagement are the property of the client:

• All code is committed directly to the client’s repositories from the date of first commit
• Full IP ownership transfers to the client upon payment of applicable fees
• Crewlane retains no rights to client code, data, or deliverables after engagement end

Crewlane retains rights to:

• General engineering knowledge and skills
• Non-confidential, non-client-specific frameworks and methodologies

10. Confidentiality & NDA

Both parties agree to protect confidential information shared during the course of an engagement.

Prior to sharing any project details, client information, or system access:

• A mutual Non-Disclosure Agreement (NDA) will be signed by both parties
• No project-specific information will be shared before the NDA is in place

Confidential information includes but is not limited to:

• Code and technical architecture
• Business processes and product roadmaps
• Client data and systems
• Commercial terms and pricing

Confidentiality obligations survive the termination of this agreement.

11. White-Label Engagements

For agency clients requiring white-label delivery arrangements:

• White-label terms — including brand confidentiality, communication protocols, and crew operating procedures — are governed by a separate clause within the applicable Statement of Work (SOW)
• Such arrangements are agreed on a case-by-case basis prior to engagement commencement
• Where white-label terms are in place, Crewlane will not disclose its involvement to the agency’s end clients
• All IP, deliverables, and client communications remain under the agency’s brand as agreed

12. Engineer Replacement Guarantee

Crewlane guarantees a 48-hour engineer replacement:

• If an engineer is not performing to the client’s standards at any point during the engagement, the client may request a replacement
• Crewlane will provide a replacement engineer within 48 hours from the same vetted bench
• The client retains the right to interview and approve the replacement engineer before they begin
• No additional fees are charged for engineer replacements

13. Data Protection & Privacy

Crewlane processes data in accordance with applicable data protection laws, including GDPR where applicable.

We may act as:

• Data Controller — for website visitor and marketing data
• Data Processor — for client systems and project data during service delivery

Both parties agree to:

• Handle data lawfully and securely
• Implement appropriate technical and organisational safeguards

Our full Privacy Policy is available at crewlane.dev/privacy.

14. Access to Client Systems

To deliver services, Crewlane crews may require access to:

• Code repositories
• Infrastructure and development environments
• Internal tools and communication platforms

Such access is subject to a signed mutual NDA as described in Section 10. We ensure:

• Access is limited strictly to what is required for service delivery
• Access is controlled and logged where possible
• Usage is solely for agreed delivery purposes

The client is responsible for providing appropriate access credentials and managing their security accordingly.

15. Third-Party Services

Our services may involve the use of third-party tools and platforms (such as project management, communication, or cloud infrastructure tools).

We are not liable for:

• Failures or limitations of third-party services
• Downtime or data loss caused by external platforms

16. Service Disclaimer

Services are provided on a best-effort basis. While we are committed to quality delivery, we do not guarantee:

• Uninterrupted or error-free service
• That all deliverables will meet every requirement not documented in the agreed scope

Any changes to agreed scope must be confirmed in writing by both parties.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Crewlane shall not be liable for:

• Indirect or consequential damages
• Loss of profits, data, or business opportunities arising from the use of our services

Our total aggregate liability shall not exceed the total fees paid by the client for services in the preceding engagement period.

18. Governing Law & Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.

19. International Clients

For clients based outside India:

• You agree that Indian law shall govern the agreement
• Nothing in these Terms limits your statutory rights under applicable local consumer or data protection laws where such laws cannot be contractually excluded

20. Amendments

We may update these Terms periodically. Updates will be effective upon publication on our website. Continued use of our services after publication constitutes acceptance of the updated Terms.

For material changes affecting active engagements, we will provide reasonable written notice.